Applying to become a flight attendant at JetBlue can feel overwhelming if you’ve never been through an airline recruitment process before, so this guide is designed to walk you through it one stage at a time. By the end, you’ll know exactly what each stage involves, what JetBlue is actually looking for, and how to fully prepare your application for the best possible chance of succeeding in this highly competitive process.
The recruitment process for JetBlue’s inflight crewmembers (what the airline calls its flight attendants) runs in four stages: an online application, a video interview (ODVI), an in-person interview called the Blue Review, and a Conditional Job Offer (CJO). Let’s take them one at a time.
Recruitment Status
JetBlue opened its latest recruitment campaign for Inflight Crewmembers on July 15. The application window is not expected to remain open for a long time, so anyone interested in submitting an application shouldn’t waste any time preparing their resume.
Applications are submitted through the official JetBlue careers website, and following an initial automated review, shortlisted candidates are invited to the next stage of the recruitment process. Read on to find out what every stage entails.
Insight: JetBlue’s Inflight Crewmember postings aren’t continuously open the way some larger carriers’ are. When applications aren’t open, sign up for JetBlue’s career alerts for the Inflight Crewmember position via the official careers website so you are notified the moment the next application window opens.
Minimum Requirements
- Age: 21 years or older
- Reach: 6’3″ combined reach, without shoes
- Education: High school diploma or GED
- Experience: At least two years of face-to-face customer service experience, including proactively resolving customer issues
- English: Fluent spoken and written English required; Spanish fluency is required for bilingual roles specifically, which carry their own separate language assessment
- Vision: Correctable to 20/20
- Right to work: Legal authorization to work in the US (not eligible for visa sponsorship), with a valid US or foreign passport carrying at least 12 months’ validity, remaining valid throughout every phase of training and employment
- Background: Able to pass a ten-year background check and pre-employment drug test
- Schedule: Willingness to work reserve, holidays, weekends, and non-traditional hours, including being away from home up to 5 nights and 6 consecutive days
- Reserve response: If assigned to BOS, FLL, MCO, or SJU, able to report to base within 2 hours of being called; if assigned to EWR, JFK, or LAX, within 2 hours and 45 minutes
No previous flight attendant experience is required.
Worth knowing: You will be disqualified if you use an AI tool like ChatGPT during the application or interview process. Every answer you give, from the video interview through the Blue Review, needs to be your own.
What to Bring
For the in-person stage, bring your valid passport, which meets the validity requirement above, and any documentation of relevant experience referenced in your application. JetBlue doesn’t cover travel costs to your interview, so factor that into your planning once you know where your session will be held.
The Online Application
Start by creating a profile on JetBlue’s careers site and submitting your application, which includes submitting your resume and, ideally, a cover letter. JetBlue’s own guidance specifically recommends including one, which isn’t the case at every airline. Your application should directly reference your safety awareness, hospitality, and customer service skills, which are the same three areas JetBlue evaluates throughout the rest of the process.
As part of the application, you’ll be asked to confirm you meet a set of minimum requirements using checkbox questions.
⚠️ Important: These checkboxes come pre-selected by default. If you move through the form quickly without carefully reviewing each question and confirming the selected answer actually reflects your situation, it’s entirely possible to submit an application with a box ticked incorrectly, and that can mean instant disqualification, even if you genuinely meet every requirement.
Slow down and take your time completing this part of the application. Read each question properly, check what’s already selected before assuming it’s correct, and don’t treat the checkboxes as a formality to click through.
To make sure your resume clears this stage and reads well to a human recruiter afterward, take a few minutes to review our companion guides, which can be found in the Flight Attendant CV and Resume Hub.
If you’re in a rush, don’t move on until you’ve read The Step-by-Step Guide to Creating Your Perfect Cabin Crew Resume →
The Video Interview
Your application will be reviewed by an AI system called an Applicant Tracking System (ATS). If you are shortlisted by the ATS, you will move on to JetBlue’s pre-recorded video interview stage, which is sometimes referred to as an On-Demand Video Interview or ODVI for short.
Part One: The Interview
This part follows a standard on-demand format, which is used by an increasing number of major airlines: You will be presented with a series of pre-recorded competency and behavioural questions. A question will appear on the screen, and you will be given a short prep window before the screen automatically starts recording you.
The questions follow a similar format: “Tell me about a time when…” style questions that ask you to draw on a real example from your own experience rather than answer a hypothetical.
The two most common (and trusted) ways to structure your answer are STAR, which stands for Situation, Task, Action, Result, and SOAR, which stands for Situation, Objective, Action, Result.
We recommend the SOAR framework specifically for cabin crew interviews, since replacing Task with Objective better reflects how flight attendants are expected to independently judge what needs to happen in a situation, rather than simply carrying out an assigned task.
To prepare properly, we explain in detail how to use these frameworks in our article: SOAR to Success
If you haven’t taken part in an on-demand video interview before or you don’t feel very confident with this stage, then definitely check out these companion guides: What is an ODVI? Part One and How to Ace the Cabin Crew Video Interview: Part Two
Part Two: The Game-Based Assessment
The second part of the ODVI is a pair of short games:
- a shapes-based pattern game
- and a memory game.
You probably wonder what these games have to do with being a flight attendant? HireVue, the platform behind them, describes its game-based assessments as built on industry-leading science, designed by a team of industrial-organizational psychologists to align each game with the key competencies required for a given role.
In practice, the games test pattern recognition, working memory, and how quickly someone learns and applies a new rule under time pressure. These are essentially proxies for how someone might handle absorbing safety procedures and cabin layouts during a condensed training program. Treat them as a cognitive and behavioural assessment wearing a game’s clothing, not a test of skill at games themselves.
In order to start your preparation, check out our Cabin Crew Online Assessments Hub → or jump straight to our bespoke practice tools that are inspired by JetBlue’s own tests:
The Blue Review
If you are shortlisted following your ODVI, you will be invited to an in-person Assessment Day and interview, which JetBlue calls a ‘Blue Review.’
The Blue Review allows recruiters to see how you actually behave around other people in a live, unscripted setting: how you listen, how you contribute to a group task, how you handle pressure, and whether you come across as someone passengers would want looking after them. It isn’t a test with clean right and wrong answers so much as an extended, structured chance to be observed being yourself under realistic conditions.
Worth Knowing: Unlike some other U.S. airlines, JetBlue does not provide a flight voucher for you to attend the Blue Review if you don’t live close to where the Assessment Day is being held. All costs associated with attending the Blue Review are borne by the candidate, including flights and accommodation.
The day itself combines a series of group and individual assessments, and is most commonly held in Orlando, alongside JetBlue University, though it can sometimes take place in New York or Boston instead.
A typical Blue Review group exercise puts candidates into a group, often around five people, and presents a realistic on-the-job scenario: a cabin map, a set of service constraints, and a fixed amount of time to work out how to handle it as a team. Recruiters don’t necessarily watch every group constantly throughout; they tend to circle in and observe for only part of the exercise, which raises the stakes rather than lowering them, since you won’t always know which moment is being scored.
This is the stage where JetBlue evaluates warmth, empathy, and composure most directly, measured against the airline’s five founding values: Safety, Caring, Integrity, Passion, and Fun, values chosen by JetBlue’s founders before it had a single aircraft in the air.
Insight: In group exercises like this, dominating the conversation or talking over other candidates tends to read badly, even when it comes from good intentions rather than arrogance. Because recruiters often observe intermittently rather than constantly, consistent, genuine behaviour throughout the day matters more than a single strong moment you know is being watched.
For more details on how an Assessment Day works and how to perform your best, read this companion guide: How to Ace the Cabin Crew Assessment Day – The Best Tips and Advice That Really Do Work
Dress Code and Behavior
JetBlue’s own appearance standards apply from the moment you arrive at the Blue Review, not just once you’re hired, so review the JetBlue Cabin Crew Appearance and Grooming Standards beforehand. In short, the general guidance is to be clean, polished, and professional, dressed in conservative colors, and with well-groomed hair and nails.
Be warm with everyone you encounter on the day, not just the recruiters running the exercises. Since you can’t always tell which moments are being formally observed, the safest approach is consistency across the whole day rather than switching it on only when you think it counts.
If you want even more information on how to excel at an Assessment Day, we have a dedicated hub page for you: Cabin Crew Assessment Day Hub: Every Resource You Need to Get the Job →
The Conditional Job Offer (CJO)
Successful candidates receive a Conditional Job Offer, which is often just shortened to CJO. This typically arrives by email either a few hours after the Blue Review or the following day, so don’t expect to hear anything before you’ve even left the building. The offer is contingent on passing a ten-year background check and pre-employment drug screening, both completed before training begins.
Training
Training runs six weeks at JetBlue University in Orlando, and unlike some big US carriers, it’s paid, not an unpaid stretch new hires have to absorb before the paychecks start landing. You’re officially considered a JetBlue crewmember from the very first day training begins, not from graduation.
Training covers the Initial Training Program itself and sets the pattern for what comes after. JetBlue requires Annual Continuous Education Programs throughout a crewmember’s career, so training doesn’t end at graduation; it becomes a recurring part of the job.
A few practical things worth knowing before you go in:
- You will be tested to ensure you meet the physical requirements for the job. During training, you’ll need to show you can walk the aircraft aisle comfortably facing both forward and backward, fit quickly through the over-wing exit, and sit and secure yourself in the jumpseat with seatbelt and shoulder harness fastened. The 6’3″ reach requirement applies here too, not just earlier in the process.
- Your passport needs to stay valid throughout. JetBlue requires travel documents to remain valid through every phase of training and employment, so it’s worth checking your renewal timeline before training starts.
- Accommodation and meals are covered. Training includes a provided hotel stay, single-occupancy for training away from base, and you’ll receive three meals a day during the program.
For the full pay, per diem, and benefits picture around training and beyond, see CCF’s JetBlue Cabin Crew Salary and Benefits guide.
Graduation and Your First Weeks
After six weeks of training, successful candidates graduate and receive their base assignment. For what to expect from base life, seniority, and the honest reality of which bases are typically open to new hires, see the JetBlue Flight Attendant Bases guide.
How to Apply
Apply directly at JetBlue’s careers site.
For everything else you need to prepare, start with these resources:
