Jet2 is one of Europe’s fastest-growing airlines, and the business has gone from strength to strength in recent years. As a result, Jet2 is becoming a leading cabin crew employer in the UK, especially for candidates looking for seasonal work. And with Jet2 opening even more crew bases, including London Gatwick, there are more opportunities than ever.
The airline sits alongside Jet2holidays, the package holiday business that many of its passengers book through, and it has built an award-winning reputation for customer service. It recruits cabin crew from a wide range of backgrounds, whether you are starting a new career or bringing experience from another customer-facing job.
In this guide: We cover whether Jet2 is hiring cabin crew right now and at which bases, what life as Jet2 cabin crew is like, and what the package pays. We also set out the minimum requirements and the tattoo policy, then spend most of our time on the part that matters most: how to apply and, more importantly, how to pass each of the five stages, from the online application through to the final interview.
Is Jet2 Hiring Cabin Crew Right Now?
Yes. Jet2 currently has cabin crew vacancies listed at eleven UK bases. Select a base to go straight to its vacancy on Jet2’s careers site:
- Belfast
- Manchester
- Bristol
- Edinburgh
- Glasgow
- East Midlands
- Birmingham
- Bournemouth
- Leeds Bradford
- London Luton
- London Stansted
These are all Fixed Term, rostered roles. You can only submit one cabin crew application per recruitment season, and only for the airport you want to be based from, so choose the base you can realistically commit to before you apply.
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Life as Jet2 Cabin Crew
Jet2's flying is built around the package holiday model. That means short and medium-haul leisure routes to destinations like Spain, the Canary Islands and Greece, rather than long-haul flying. In practice, that means you'll get to enjoy most nights in your own bed, with many trips operating as day returns. It also means a high volume of flights and a busy roster during peak holiday season.
Jet2 is known for its award-winning customer service, but safety and security are incredibly important, and you'll be expected to follow very strict rules and regulations. You'll be trained in how to fight a fire, respond to a disruptive passenger, and how to deal with a medical emergency - including how to help deliver a baby at 35,000 feet.
Your roster, which is the schedule of flights and days off you are given, changes from week to week and runs around the clock. Expect very early mornings, late evenings, weekends, Bank Holidays and peak holiday periods. You will also be placed on standby, which is a duty where you are available to be called in rather than rostered to a specific flight. There are two types.
- Home Standby, where you wait at home and need to be able to reach the airport within two hours of a call.
- Airport Standby, where you wait at the airport already in uniform. Because of this, you need to live within 50 miles of your base, or be able to commute there within 75 minutes.
Insight: No one likes standby, but it's part and parcel of the job of being cabin crew. Getting used to being on call can take some getting used to, so don't judge too much if you're left stressed and anxious from your first few standby duties.
While Jet2 is considered a low-cost airline, it has built its reputation on customer service, and that is exactly what recruiters look for. Do not assume the bar is lower here than at a full-service carrier. For those who want to progress, Jet2 says opportunities may become available to move into roles such as Senior Cabin Crew and Cabin Crew Performance Trainer, as well as other operational positions across the business.
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The Package
What Jet2 advertises for its cabin crew roles:
- Pay: On Target Earnings (OTE) of £35,200 or more, pro rata for the length of your contract. Jet2 states that this includes commission, flight duty pay, and sector pay
- Training: A four-week CAA-approved course that is paid, with no upfront costs. You join as a Jet2 colleague from day one
- Contract: Most crew start on a fixed-term contract for a single season, with the opportunity to be invited back for the following season.
- Pension and cover: A contributory pension scheme and Life Assurance at three times your annual salary
- Annual leave: 37 days a year, pro rata, including Bank Holidays
- Travel benefits: Exclusive discounts on Jet2.com flights and Jet2holidays, rather than free or standby travel
- Wellbeing: An Employee Assistance Programme for you and your family
If you are new to the industry, a few of these terms can seem confusing.
OTE refers to what Jet2 estimates you could earn, which is not the same as a guaranteed salary. Commission is extra pay linked to what you sell onboard, and sector pay is a payment for each flight you operate. Pro rata means the figure is scaled to the length of your contract, so a shorter contract earns proportionally less. A Fixed Term contract has an agreed end date, unlike a permanent role.
Worth knowing: Commission-linked pay is standard across UK short-haul leisure airlines, not something specific to Jet2, but it is easy to read an OTE and assume it is guaranteed. Budget against a quiet month, not the ceiling.
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Minimum Requirements
You do not need previous cabin crew experience. Jet2 says it welcomes people starting a cabin crew career as well as those bringing experience from another customer-facing role. To be eligible, you must:
Checked and verified
Before you apply
Check Yourself Against the Jet2 Requirements
Worth knowing: The five-year history is where many applications get tangled. Jet2 asks for a full history with no unexplained gaps, so work out your dates before you start the application, not halfway through it. We cover how in Step 1 below.
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Do You Suit This Role?
Before you invest time in an application, answer six honest questions about the parts of this job that do not always make it into the advert. Answer as yourself, not as you would like to come across.
Appearance Standards: Tattoos
Jet2 does not publish a list of banned body areas or a size limit. Its policy rests on one test: tattoos can be visible while you are in uniform, as long as they could not cause potential offence to customers.
The exception is tattoos on the neck, face, head or hands. These are not automatically ruled out, but Jet2 says careful consideration will be given to each one when deciding whether it is acceptable. In practice, that means a decision about your specific tattoo, not a blanket yes or no.
Worth knowing: There is no published number, size or placement rule beyond this, so any claim online about an exact limit at Jet2 is not something the airline has stated. We cannot tell you in advance how a particular neck, face, head or hand tattoo will be judged, and nobody else can either.
If your tattoos are on your arms, legs or torso, the only question is their content. If one is on your neck, face, head or hands, expect it to be reviewed individually, and apply on that basis rather than assuming it will be ruled out or waved through.
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How to Apply: Step by Step
Jet2's recruitment process has five stages, and the airline explains each of them on its careers site. What it does not tell you is what each stage is really testing or how to pass it. That is what this section is for. Use the overview below to see the whole journey, then jump to any stage.
The Jet2 Cabin Crew Recruitment Process at a Glance
Five stages from application to offer. Select any stage to jump straight to it.
Jet2's job advert includes a list of nine qualities it is looking for in its cabin crew. It is the closest thing to a scoring sheet the airline publishes, and every stage below is, in one way or another, testing it. Jet2 is looking for people who:
- Put safety first
- Enjoy helping others and delivering excellent customer service
- Communicate confidently and professionally
- Remain calm and make sound decisions under pressure
- Thrive in a fast-paced and ever-changing environment
- Take pride in their presentation and professionalism
- Enjoy working collaboratively as part of a team
- Are comfortable promoting and selling onboard products
- Demonstrate resilience, accountability and a positive attitude
Keep that list to hand as you read on.
1. Apply Online
You apply through Jet2's official careers website, choosing the base that you want to work from. The initial application is made up of your CV and a set of knockout questions. Knockout questions are short eligibility questions, such as your right to work, age, and availability, that automatically filter out anyone who does not meet the basics before a person reads your CV.
What this stage is really testing. Two things: whether you meet the hard requirements, and whether your CV shows evidence of the nine qualities above. Many strong candidates can have their application rejected here because they submit a generic customer service CV that isn't tailored to the specific skills Jet2 is looking for.
How to pass it.
- Build your CV around evidence, not job titles or responsibilities. Your CV should describe real achievements that match the nine qualities in Jet2's job description. Don't just list responsibilities, as this is not adequate evidence of your experience and skills. Saying that you "Handled complaints" means nothing.
- Show that you can sell. Selling onboard products is part of the job and part of how you are paid, so evidence of upselling, hitting targets, or sales results from retail or hospitality is a real bonus to include in your CV. If you have never sold, use examples of recommending a product or service and persuading someone to take it.
- Sort your five-year history first. Write every month from the last five years in a list: employment, education, travel, caring responsibilities, time between jobs. Jet2 asks for a full history, and referencing will check it, so gaps and mismatched dates could catch you out later. Time spent travelling or looking after family counts as activity, as long as you account for it.
- Answer the knockout questions accurately. It can be tempting to say yes to everything to get through. Your reach and Crew Jump Seat harness fit will be checked in person later, so if you are unsure about either, find out before you apply.
- Choose a base you can reach. Be honest about the 75-minute commute. Early starts mean you need a journey that works at 4 am, not just in daylight.
Where candidates slip up. Jet2 only allows one cabin crew application per recruitment season, so choosing the correct base from the outset is really important. Don't rush your application - take your time to ensure your CV is optimised for what Jet2 is looking for in its cabin crew. Once you submit your CV, you can't go back to improve or edit it.
What happens next. Your CV will be reviewed to see whether you have the skills and experience that Jet2 is looking for in its cabin crew. This process is often automated through an Applicant Tracking System (ATS) - essentially, you need to convince a computer that you are the right candidate before you progress. If you are shortlisted, you'll then be invited to complete an online assessment (see below).
Prepare in depth. Getting your CV in order can be a lengthy process, but it's time worth spending to get it right. We recommend using an ATS-optimised CV template, with the correct formatting to be read by the computer software correctly. We have CV templates available, along with a full CV writing guide... completely free.
2. Complete the Online Assessment
If your application clears the first stage, you will be invited to complete online tests. Jet2 can change the exact format between recruitment rounds, but a situational judgement test is the core of it. A situational judgement test (SJT) describes a workplace scenario and asks you to pick, or rank, how you would respond.
What this stage is really testing. This type of online assessment is testing your instincts, not your specific knowledge. An SJT is checking whether your choices match how a safe, calm, and sensible crew member would act. It is looking at qualities 1, 4, and 7 on Jet2's list in particular: safety first, sound decisions under pressure, and teamwork.
How to pass it.
- Follow a priority order. Safety and procedure come first, then the passenger, then efficiency or commercial concerns. When two answers look good, choose the one that protects safety.
- Look for the best answer, not the nicest. The friendliest option is not always right. Politely but firmly declining to serve a passenger who appears intoxicated is better than keeping them happy.
- Avoid the extremes. Options that ignore the problem, take dramatic action alone, or leave a passenger without help rarely score well. Involving a colleague or senior crew member, staying calm and keeping the passenger informed usually does.
- Read every scenario to the end. Details such as the time of day, who is involved, and what has already happened often change the answer.
- Set up properly. Find a quiet space, a stable internet connection, and a charged device before you start your online assessment. Do not start it when you are tired or distracted.
- Answer any personality-style questions consistently, as yourself. Tests like this check whether your answers to similar questions line up, so trying to guess what Jet2 wants usually backfires.
Where candidates slip up. Treating it as a formality, rushing, and second-guessing a sensible first instinct. There is no way to see a pass mark or a trick to beat the test, and anyone claiming to know one is guessing, so do not try to game it. Prepare properly instead.
What happens next? A single answer you were unsure about is very unlikely to sink you, because these tests look at your pattern of answers across many scenarios. If you pass, you will move on to the video interview.
Prepare in depth. Because Jet2 can change its online tests between rounds, it pays to know the whole family of assessments airlines use. Our guide to every test you will face before the Assessment Day explains what each one measures and how to prepare, so you are not caught out by an unfamiliar format. Then try our situational judgement practice test, which lets you see what the question style feels like before you meet it for real.
3. Record the Video Interview
Next is a recorded video interview. You can expect three questions, and for most candidates it is a one-take format with no second chance. There is no interviewer on the other end, so you can complete the interview at a time of your choosing.
What this stage is really testing. Whether you can give clear, structured, relevant answers under pressure, and whether you come across as warm and professional on camera. It is often described as the stage candidates underestimate, because there is no one in the room, so it feels less serious than it is.
How to pass it.
- Use a structure. We recommend SOAR: Situation, Objective, Action, Result. Spend one sentence on the situation and the objective, most of your time on what you did, and finish with the result. Answers with no result feel unfinished.
- Prepare three flexible stories. One about helping a customer in a difficult moment, one about working in a team, and one about staying calm or bouncing back when something went wrong. Most competency questions can be answered with one of these, shaped to fit.
- Prepare a selling story too. Jet2 lists comfort with selling as a quality, so have an example of persuading someone to buy or try something.
- Practise out loud, on camera. Record yourself on your phone. Aim for answers of around a minute and a half to two minutes, then adjust once you see Jet2's on-screen timer and instructions.
- Do not memorise word for word. Rehearse the story and the key points, not a script, or you will sound stiff and lose your place if you stumble.
- Look at the lens, not the screen. It feels odd, but it is what creates eye contact. Smile at the start and the end, and sit with good light on your face, a plain background, and your phone or laptop propped at eye level.
Where candidates slip up. Make sure the conditions are right before you start the interview. You'll need a quiet and distraction-free space, with a good internet connection. Act as if you are about to walk into a real face-to-face interview, dressed appropriately.
What happens next. If you stumble in the middle of an answer, carry on. Finishing calmly matters more than a perfect delivery, and you cannot go back anyway. After the video stage, successful candidates are invited to the Assessment Day.
Prepare in depth. The video interview rewards preparation more than natural charm, and our two-part series is built for exactly that. Part One explains how an on-demand video interview works and what to expect from the format, so nothing about the screen surprises you. Part Two moves on to preparation and interview tips. Read them in order and practise on camera in between, because the first time you hear your own answers should not be on the real thing.
4. Attend the Assessment Day
Reach this stage, and you will be invited to a four-hour, in-person Assessment Day. Expect group exercises alongside individual tasks.
What this stage is really testing. How you behave around other people for a sustained period. The best way to think of it is as continuous assessment from the moment you arrive to the moment you leave, so recruiters are watching during the structured tasks and in between them. It is the stage where your persona under pressure gets tested properly, rather than your answers to set questions.
How to pass it.
- In group exercises, be a good team member, not the loudest one. Recruiters are not looking for the person who talks most. They reward people who listen, build on others' ideas, bring quieter members into the conversation, and move the group towards an answer.
- Be consistent all day. Be polite to everyone from the moment you arrive, including other candidates, and stay warm during breaks and waiting time. Avoid looking at your phone or complaining about delays.
- Dress conservatively. Smart, well-pressed business attire and tidy grooming. This is not the place to stand out through clothing.
- Expect reach and harness checks. The job advert makes the Crew Jump Seat harness and the reach and mobility standards conditions of applying, so it is sensible to expect them to be checked in person. Practise reaching before the day if you are close to the limit.
Where candidates slip up. Talking over others, going quiet, relaxing too much between exercises, and appearing flat or nervous. Dominating the group is as damaging as fading into it.
What happens next. On most Assessment Days, the final interview takes place on the same day, so keep your energy and focus up until you leave.
Prepare in depth. Jet2 describes group exercises alongside individual tasks, and the best preparation is to practise each type before the day. Our Assessment Day hub collects our guides on the exercises you may meet, such as icebreakers, group tasks, role plays and reading aloud, so you can rehearse the ones that worry you most. Our what-to-wear guide covers presentation, which is assessed from the moment you arrive.
5. Pass the Final Interview
The final interview typically happens on the same day as the Assessment Day, once the group stages are done.
What this stage is really testing. Whether you have the substance behind the first impression. Expect competency questions, which are questions that ask you to describe a time you did something, such as "tell me about a time you dealt with an angry customer", plus questions on why you want the job and why you want it at Jet2.
How to pass it.
- Prepare examples against the nine qualities. The same stories you used for the video interview will serve you here, but with more depth. This time, a person can ask follow-up questions, so know your examples well enough to answer "what would you do differently?"
- Use SOAR again. Keep the setup short, be specific about your own actions, and finish with the result.
- Have a real answer to "why Jet2?" Talk about what you know of the airline: its holiday model, its customer service reputation, and its safety-first message. A generic answer about travel could be given to any airline.
- Show that you understand the realities. Early starts, weekends, Bank Holidays, standby, and a fixed-term contract are all in the advert. Showing you know and accept them tells recruiters you will stay the course.
- Have a selling example ready. Be able to describe a time you persuaded someone, helpfully and without pressure, to buy or try something.
Where candidates slip up. Providing generic answers without substance is the biggest mistake. Focus on the actions you took, not what a team did.
What happens next. Interview length is not a reliable signal. A short interview is not necessarily a bad one, so do not read too much into it afterwards.
Prepare in depth. Our Interview Preparation hub covers how to answer competency questions with specific, structured examples, including the SOAR method we recommend, and how to handle questions such as "tell me about yourself". Build your example bank from it before the day, so you are choosing between stories, not inventing one under pressure.
After the Final Interview: Checks and Training
If you are successful, your offer is conditional on the pre-employment checks. These include referencing, criminal record checks, including any country you have lived in for more than six months in the last two years, and the medical, health and safety requirements. Referencing is where your five-year history is likely to be checked, which is why we asked you to get it right at the start. Once cleared, you begin the four-week CAA-approved training course, which is paid and has no upfront cost.
Apply through the Jet2 careers site, where you can select your preferred base.
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Frequently Asked Questions
Jet2 advertises On Target Earnings of £35,200 or more, pro rata for the length of the contract, including commission, flight duty pay and sector pay. It is a target figure, not a guaranteed salary. See The Package.
Jet2 currently has vacancies at Belfast, Manchester, Bristol, Edinburgh, Glasgow, East Midlands, Birmingham, Bournemouth, Leeds Bradford, London Luton and London Stansted. You can only apply to one base per recruitment season.
No. Previous cabin crew experience is not required, and Jet2 welcomes people from other customer-facing roles. You must be at least 18, hold a valid UK or EU passport, and be able to provide a full five-year history. See Minimum Requirements.
Yes. Training is a four-week CAA-approved course, paid, with no upfront cost, and you join as a Jet2 colleague from day one. See The Package.
There are five stages: the online application, an online assessment, a video interview, an in-person Assessment Day and a final interview, usually held on the same day as the Assessment Day. See How to Apply: Step by Step.
Getting Ready to Apply
Jet2's process rewards preparation at every stage, and the candidates who do best are usually the ones who understand what each stage is testing before they begin. Start with our Ultimate Recruitment Guide for the full picture, and our free CV templates to build a CV that does the job.